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Sales Operations Supervisor

2 weeks ago

Dubai, Dubai, United Arab Emirates Agthia Group PJSC Full time
Job Summary

We are seeking a highly skilled Sales Operations Supervisor to join our team. The successful candidate will be responsible for supervising sales operations, fostering business development, and building strong client relationships.

Key Responsibilities
  • Account Management
    • Serve as the primary contact for key accounts, building and maintaining long-term relationships to enhance loyalty and satisfaction.
    • Understand the specific needs of each account and provide tailored solutions to address their operational requirements.
    • Conduct regular account visits and maintain open communication to resolve issues and identify opportunities for growth.
  • Sales Growth and Strategy Implementation
    • Develop and execute sales strategies for the modern trade segment to achieve revenue targets and drive account growth.
    • Identify upselling and cross-selling opportunities within existing accounts, introducing additional products or services.
    • Monitor and report on sales performance metrics and progress toward targets.
  • Customer Engagement and Relationship Building
    • Establish and nurture strong relationships with key decision-makers, including purchasing managers.
    • Organize and participate in client meetings, product demonstrations, and presentations to promote the company's offerings.
    • Ensure excellent after-sales service by collaborating with internal teams to address client needs promptly.
  • Market and Competitor Insights
    • Conduct market research to understand industry trends, customer preferences, and competitor activities in the modern trade sector.
    • Collect client feedback to identify gaps and recommend product improvements or innovations.
Requirements
  • Bachelor's degree
  • Minimum 5 years of experience in sales modern trade account management within FMCG industry
  • Proven ability to achieve sales targets and manage key accounts
  • Excellent communication, negotiation, and interpersonal skills
  • Proficiency in MS Office