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Advanced Support Engineer

2 weeks ago


Dubai, Dubai, United Arab Emirates Ines Partners Full time
About the Role

We are seeking a skilled IT Support Engineer to provide advanced technical support to our end-users in Dubai.

  1. Company Overview:
  2. Ines Partners is a dynamic company looking for talented professionals to join our team.
  3. Responsibilities:
  4. Provide high-level technical support to end-users, including troubleshooting hardware, software, network, and application issues.
  5. Maintain and monitor the organization's IT infrastructure, including servers, network devices, and security systems.
  6. Manage critical incidents, ensuring minimal downtime and business continuity.
  7. Develop and deliver training sessions for end-users to enhance their technical skills.
  8. Implement and enforce IT security policies to protect systems and data from unauthorized access and threats.