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Digital Innovation Director

1 week ago

Dubai, Dubai, United Arab Emirates SEPHORA Full time

About Us:

Sephora Middle East is recruiting a strategic and execution-driven Chief Information Officer to lead and transform our Corporate Technology strategy. The ideal candidate has extensive experience in high-growth Retail or B2C companies and will drive innovation, operational excellence, and digital transformation across the region.

Job Summary:

The Chief Information Officer will spearhead Sephora Middle East's core Technology strategy while collaborating closely with regional business stakeholders and the EME/Global Tech team in France. This role requires a visionary leader who can drive innovation, operational excellence, and digital transformation across the region.

Main Responsibilities:

  • Strategy Development: Develop and execute a forward-thinking technology strategy that supports Sephora Middle East's growth ambitions while adhering to Global Tech guidelines.
  • Implementation Planning: Define detailed plans and set timelines for the implementation of technical capabilities across the region.
  • Roadmap Refinement: Continuously refine and improve the regional technology roadmap to maintain relevance and impact.

Business Support:

  • Alignment with Business Ambitions: Ensure the technology roadmap and capabilities aligns with Sephora's Retail and Digital ambition, delivering a seamless customer experience.
  • Platform Stability: Drive platform stability and reliability to support optimal operations and customer satisfaction.
  • Operational Efficiency: Enhance operational efficiency through tech-enabled solutions, empowering Sephora's workforce.
  • Stakeholder Partnership: Partner with cross-functional teams to align technology with business objectives and address both short- and long-term needs.
  • Regional Tech Priorities: Own and communicate the regional tech's priorities, progress, and achievements to global and regional leadership.
  • Continuous Improvement: Leverage stakeholder feedback to drive continuous improvement of solutions and technologies.

Operations & Processes:

  • Sephora OneTech Operating Model: Contribute to the development of Sephora OneTech Operating Model, optimizing shared capabilities within LVMH & Sephora.
  • Global Solutions Deployment: Maximize global solutions and resources to enhance regional economies of scale and competence.
  • Cyber Resilience: Ensure business continuity and cyber resilience across regional operations.
  • Technology Initiative Deployment: Manage the deployment of technology initiatives, ensuring timely delivery, budget adherence & effective risk management.
  • Emerging Technologies: Identify and harness emerging technological opportunities to maintain competitive leadership.

Team Leadership:

  • Ambitious Goals: Set ambitious goals for the technology team and ensure achievement within allocated budgets and timelines.
  • High-Performance Culture: Foster a high-performance culture within the team, creating strong ties within the global Sephora OneTech community.
  • Mentorship and Development: Actively mentor and develop team members to support their professional growth and align efforts with business priorities.