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Maritime Food Service Manager

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Job Description

The Assistant Food & Beverage Manager plays a pivotal role in ensuring the seamless operation of food and beverage services on board. This includes managing guest and crew areas, maintaining high service standards, and fostering a positive team culture.

This demanding role requires excellent leadership skills, operational expertise, and a focus on delivering an exceptional guest experience. Key responsibilities include coordinating special requests, assisting with food and beverage inventory management, monitoring maintenance logs, and overseeing cleanliness and readiness of food venues.

In addition to these key responsibilities, the successful candidate will be expected to take ownership of service recovery, address negative guest interactions, promote technology to enhance guest engagement, and circulate assigned areas to review feedback and ensure guest and team satisfaction.

The ideal candidate will possess strong leadership skills, with the ability to motivate and guide a diverse team. They will also have proven ability to analyze and interpret financial data, drive cost-effective decisions, and maintain accurate records required by company policies and governmental agencies.

Key Responsibilities:

  • Coordinate special requests, such as canapés or cakes, ensuring timely and accurate delivery.
  • Assist in loading food and beverage stores and maintaining accurate inventory through invoicing and picklists.
  • Monitor and update maintenance logs and technical defect reports.
  • Ensure food and beverage areas are properly manned and operationally ready to meet guest demand.
  • Oversee the cleanliness and readiness of food venues prior to guest embarkation.
  • Take full ownership of service recovery, addressing negative guest interactions with timely and effective resolutions.
  • Promote and implement technology and tools to enhance guest engagement and satisfaction.
  • Circulate assigned areas, review feedback, and ensure guest and team satisfaction.
  • Conduct and attend public health inspections and ensure compliance with sanitation standards.
  • Maintain records required by company policies and governmental agencies.
  • Foster an inclusive and positive working environment that embraces change and promotes collaboration.
  • Maintain strong relationships with other departments to support cross-functional initiatives.
  • Promote service excellence by mentoring and guiding team members to uphold the highest standards.
  • Provide daily food cost worksheets and support financial reporting to senior management.
  • Assist with inventory counts and maintain accurate records for operational transparency.
  • Collaborate with specialty dining teams to ensure seamless operations and consistent quality.
  • Prepare and submit quality reports, highlighting issues and offering solutions for improvement.