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Strategic Operational Improvement Manager

3 weeks ago

Dubai, Dubai, United Arab Emirates Anantara Full time
Job Overview
Anantara is seeking a highly skilled Operations Excellence Manager to assist hotel management in achieving its quality and operational excellence objectives. This role is responsible for delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on business revenues, guest and associate satisfaction, and operational effectiveness and efficiencies.

Key Responsibilities
  • Analyse and review customer service metrics including brand standard compliance, emotional audits, guest satisfaction data, and online reputation management.
  • Implement and improve operational processes to enhance guest experience and increase revenue.
  • Collaborate with hotel management to develop and implement strategies to improve operational efficiency and effectiveness.