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Guest Flow Manager

2 weeks ago

Dubai, Dubai, United Arab Emirates 7 Management Full time
Job Description

The Guest Flow Manager plays a crucial role in ensuring a seamless welcome experience for our guests. This involves managing guest flow, overseeing reservations, coordinating with the host team, and communicating with the restaurant floor team.

Responsibilities
  1. Greet and welcome guests with a professional and engaging attitude.
  2. Manage reservations and walk-ins efficiently, ensuring minimal wait times.
  3. Handle VIP and special guest requests with a personalized approach.
  4. Resolve guest concerns promptly and professionally.
  5. Lead and train the host/hostess team to maintain high service standards.
Requirements
  • Bachelor's degree in Hospitality Management, Business Administration, or related field.
  • Previous experience in a similar role within a high-end restaurant, lounge, or hospitality setting.
  • Strong interpersonal and communication skills.