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Process Enhancement Lead

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Micheal Page Full time

About the Job

The Process Enhancement Lead will be responsible for developing and implementing service monitoring frameworks with KPIs and customer feedback mechanisms. This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.

Key Responsibilities:

  • Develop and implement service monitoring frameworks with KPIs and customer feedback mechanisms
  • Lead efforts to enhance service quality and address performance gaps
  • Collaborate with delivery teams to create and implement action plans for service improvement
  • Measure KPIs to assess service delivery efficiency and effectiveness
  • Identify and address service delivery issues or bottlenecks through continuous monitoring and analysis

What We Offer

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • The chance to work with a leading professional services firm