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Guest Relations Coordinator
3 weeks ago
Sherikh Shakhbout Medical City (SSMC) is seeking a highly skilled and compassionate Guest Relations Officer-Patient Experience to join our team. As a key member of our Patient Experience department, you will play a vital role in ensuring that patients and their families receive exceptional care and attention during their stay with us.
The successful candidate will be responsible for providing outstanding customer service excellence by addressing patient inquiries, assisting with navigation, resolving concerns, and enhancing the overall patient experience. This includes acting as a liaison between patients and hospital departments, ensuring seamless empathic communication and service recovery.
Key Responsibilities:
- Deliver exceptional customer service by addressing patient inquiries, assisting with navigation, resolving concerns, and enhancing the overall patient experience.
- Act as a liaison between patients and hospital departments, ensuring seamless empathic communication and service recovery.
- Work collaboratively with the multidisciplinary team to ensure that patient needs are met and exceeded.
- Maintain accurate records of patient interactions and follow-up actions to leadership.
- Organize and support hospital events, awareness campaigns, and patient experience initiatives.
To be successful in this role, you will need to possess excellent communication skills, empathy, and a genuine passion for delivering outstanding patient experiences. You will also need to be highly organized, with the ability to multitask and prioritize tasks effectively. If you are a motivated and dedicated individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.
We offer a competitive salary and benefits package, as well as opportunities for growth and development within our organization.
