Customer Relationship Expert

1 week ago


Dubai, Dubai, United Arab Emirates NTT DATA Full time
About the Role

We are seeking a highly skilled Cross-Border Customer Relationship Expert to join our team in Dubai, United Arab Emirates. As a key member of our customer support team, you will be responsible for managing customer relationships across different regions and time zones.

Your primary focus will be on providing excellent customer service, developing strong supporting relationships with properties, and ensuring that all necessary information is provided, received, and verified for a successful deployment or upgrade of the PM system.

You will work closely with vendors, manage multiple relationships simultaneously, and ensure satisfaction throughout the deployment process.

Key Responsibilities:

  1. Manage customer relationships across different regions and time zones.
  2. Develop and maintain strong supporting relationships with properties.
  3. Ensure all necessary information is provided, received, and verified for a successful deployment or upgrade of the PM system.
  4. Work closely with vendors to ensure seamless communication and collaboration.
  5. Manage multiple relationships simultaneously to meet customer needs.

Requirements:

  • Florent in English and Portuguese languages
  • Prior hotel work experience in front-office or other direct customer interface roles
  • Computer savvy resources with analytic and troubleshooting skills
  • Knowledge of central reservations systems, property management systems, revenue management systems, and global distribution systems considered a plus

About NTT DATA

NTT DATA is a trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.



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