Corporate Technical Development Specialist
3 days ago
Job Overview
We are seeking an experienced CRM Implementation Expert to join our team at ParamInfo. The ideal candidate will have a strong background in implementing corporate CRM systems in Dynamics 365, with a focus on technical development and analysis.
- The selected candidate will be responsible for the analysis, design, build, and testing of the CRM system, including gathering and documenting requirements, configuring the CRM system, data migration, and setting up security and access controls.
- They will work closely with business stakeholders, business analysts, and product owners to understand business processes and tailor the CRM system to meet specific requirements.
- The CRM Implementation Expert will also enhance the efficiency of the development, testing, and release process, as well as provide technical support to clients during and after the CRM implementation.
- They will troubleshoot issues, identify root causes, and propose and implement solutions to ensure smooth operation of the CRM system.
- A key responsibility of the position is ensuring technical issues are resolved in a cost-effective, efficient, and timely manner.
- The successful candidate will prepare technical documentation on work items which consist of technical risks and issues, and actively work to avoid, mitigate, and resolve risks and technical debt.
Required Skills and Qualifications
- Minimum of 5-8 years of experience in the implementation of a corporate CRM system in Dynamics 365.
- Minimum 2 end-to-end implementation experiences.
- The candidate should have a deep knowledge of Dynamics 365 CRM.
- Experience in implementing online (cloud) CRM solutions.
- Proven experience in implementing MSD CRM Sales, Customer Service, Marketing, Field Services, Omni-channel, etc. modules.
- Deep understanding of best practices.
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