Guest Experience Coordinator

4 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Shangri-La Group Full time
Job Summary

This role involves leading the front office team and providing exceptional guest experiences at Traders Hotel, Abu Dhabi. As a Front Office Senior Supervisor, you will oversee front office operations, provide guest support, lead and develop team members, and maintain facilities.


Main Responsibilities
  1. Front Office Leadership: Supervise and coordinate front office activities to ensure seamless guest arrivals and departures, efficient cashiering processes, and excellent customer service standards.
  2. Guest Service Excellence: Anticipate and respond to guest needs, resolve any concerns or issues promptly, and maintain strict discretion when dealing with confidential information.
  3. Team Development: Conduct daily briefings, assign tasks and duties to junior colleagues, and provide guidance and support to ensure effective teamwork.
  4. Facilities Management: Inspect and report any defects or maintenance issues in the work area to ensure it remains in good physical repair.


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