System Operations Technician

6 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates e& UAE Full time

This NOC Infrastructure Engineer role at e& UAE involves working closely with the IT operations team to ensure the stability and performance of the infrastructure and systems. The successful candidate will be responsible for monitoring and responding to alerts, troubleshooting issues, and ensuring the smooth operation of the IT Infrastructure.

The ideal candidate will have 3+ years of experience in Large Industry monitoring Digital Infrastructure in production environments. They should possess strong analytical and problem-solving skills, with the ability to perform basic troubleshooting on IT Infrastructure and system issues.

Additionally, they should have excellent communication skills, both written and verbal, with the ability to document and explain technical issues clearly. Experience with IT Infrastructure monitoring tools (SolarWinds) and incident management systems (ServiceNow) is highly desirable.

Job Requirements:
  • Monitoring and Incident Detection:
    • Continuously monitor IT Infrastructure and systems using Solarwinds.
    • Respond to alerts and incidents as they arise, ensuring quick detection and resolution of issues.
    • Escalate issues to L2 or L3 engineers as necessary, following established protocols.
  • Initial Troubleshooting:
    • Perform troubleshooting on IT Infrastructure and system issues, including Systems, Windows and Linux OS, DB, Storage system, Cloud Solution, Virtual Environment, MS Azure etc.
    • Use remote tools to access and troubleshoot IT Infrastructure devices and servers.
    • Document all incidents, troubleshooting steps, and resolutions in the incident management system.
    • Categorize and prioritize incidents based on severity and impact.
    • Ensure timely communication with affected stakeholders and provide updates until the issue is resolved.
    • Follow up on escalated issues to ensure they are being addressed promptly by higher-level support teams.
  • IT Infrastructure and System Maintenance:
    • Assist in routine IT Infrastructure and system maintenance tasks, including applying patches, updates, and configuration changes.
    • Support in performing health checks on IT Infrastructure devices, servers, and critical services to ensure optimal performance.


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