Store Associate

5 hours ago


Dubai, Dubai, United Arab Emirates CHALHOUB Group Full time
Job Title: Store Assistant

At CHALHOUB Group, we are seeking a highly motivated and customer-focused Store Assistant to join our team. As a Store Assistant, you will play a vital role in delivering exceptional customer experiences and driving sales growth within our stores.

Key Responsibilities:
  • Data Collection: Gather insights on customer behavior, top-selling products, and slow-moving items to inform business reviews and drive strategic decisions.
  • Client Relationships: Foster strong relationships with clients through an omni-channel approach, ensuring seamless interactions across all touchpoints.
  • Product Feedback: Provide pre-buying feedback on products to ensure we offer the best possible selection for our customers.
  • Employee Engagement: Drive employee Net Promoter Score (eNPS) through people experience initiatives and culture-building activities.
  • Operational Excellence: Ensure adherence to Visual Merchandising (VM) guidelines and Standard Operating Procedures (SOPs) to maintain a high level of operational efficiency.
  • Customer Experience: Ensure click-and-collect services are conducted within Service-Level Agreements (SLAs) to meet customer expectations.
  • Data Management: Ensure accurate capture of customer data in accordance with marketing team requirements.
  • Loyalty Program: Promote our loyalty program (MUSE) and stay up-to-date with app offerings to enhance customer engagement.
  • In-Store Events: Support in-store marketing events and activations to drive sales and customer engagement.
  • Social Media: Stay informed about all brand social media activities and campaigns to ensure alignment with our marketing efforts.
  • Sales Growth: Drive sell-throughs within the store to meet sales targets.
  • CX Initiatives: Support in-store Customer Experience (CX) initiatives to enhance the overall customer experience.
Requirements:
  • Communication Skills: Possess strong English communication skills to effectively interact with customers and colleagues.
  • Previous Experience: Have previous experience with receiving and organizing stock to ensure efficient store operations.

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