Sales Associate
2 weeks ago
Job Summary:
The Sales Associate - Customer Experience Expert will play a vital role in achieving sales targets and delivering exceptional customer service in line with Majid Al Futtaim's guidelines. This individual will be responsible for identifying customer needs, demonstrating in-depth product knowledge, and driving sales targets in accordance with company policies and guidelines.
Key Responsibilities:
- Customer Service Champion: Be the ultimate champion of customer service standards, understanding customer needs, and enabling the fulfillment of an exceptional experience for the customer.
- Address Customer Concerns: Ensure customer concerns are addressed promptly and professionally, and escalate in a timely manner to the Store Manager when necessary.
- Achieve Sales Targets: Achieve set sales targets and use creative ways to exceed the same, keeping the customer in mind.
- Product Knowledge: Contribute to enhanced sales targets with thorough product knowledge, taking opportunities to up-sell and cross-sell.
- Store Standards: Ensure store standards are maintained at all times, supporting with in-store tasks including cleanliness, tidiness, and replenishment.
- Store Security: Comply with all store security policies and regulations, minimizing exposure to stock loss.
- Advanced Selling Skills: Use advanced selling skills to better support the customer's needs, generate high-value transactions, and build a consistent flow of repeat customers.
- Merchandise Assistance: Recommend, select, and help locate or obtain merchandise based on customer need in other Majid Al Futtaim fashion brands and stores, if not available in-store.
Requirements:
- Education: High School Certificate
- Experience: 1-2 Years Industry Experience
- Skills: Good Communication Skills, Excellent Customer Service
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