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Customer Service Representative

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Ajman, Ajman, United Arab Emirates Nagwa Limited Full time

Nagwa Limited is looking for a Customer Service Representative to provide exceptional support to our customers. As a key member of our team, you will be responsible for ensuring that our customers receive high-quality support throughout their online learning experience.

Responsibilities
  1. Serve as the primary point of contact for customers seeking support, guidance, and assistance.
  2. Respond to and resolve customer queries accurately and in a timely manner, via calls, emails, or chat.
  3. Monitor customer complaints on social media platforms and reach out to provide assistance.

Requirements

  • Bachelor's degree in any relevant field.
  • 2+ years of experience in chat and email support, preferably in educational technology.
  • Strong communication and interpersonal skills.
  • Ability to work effectively in a team environment.