Senior IT Field Engineer

6 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Sundus Full time

Sundus Abu Dhabi is expanding its technical services team and invites applications for the position of Senior Field Technician.

Job Summary:

This is a challenging role that requires the ability to troubleshoot complex technical issues, provide exceptional customer service, and work effectively in a fast-paced environment.

  • The selected candidate will have 5+ years of direct experience in user support, preferably in a multi-hospital setting.
  • Strong knowledge of multi-vendor and outsourced environments is required.
  • The role involves reviewing system stability, addressing known issues, and configuring user devices and telecom rights to ensure smooth operations.
  • The successful candidate will also resolve user complaints, handle business requests, and aid in system operations through proactive troubleshooting and documenting issues in a service management tool.
Key Responsibilities:

The Senior Field Technician will be responsible for:

  • Providing technical support to users in a multi-system environment.
  • Ensuring system stability and resolving technical issues promptly.
  • Configuring user devices and telecom rights to meet business requirements.
  • Documenting issues in a service management tool.
Requirements:

The ideal candidate will possess excellent technical skills, strong problem-solving abilities, and excellent communication skills.



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