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Network Operations Technician

7 days ago

Dubai, Dubai, United Arab Emirates PresenceKit Ombori AB. Full time

Technical Infrastructure Management

As a Technical Support Engineer at PresenceKit Ombori AB, you will be responsible for overseeing the technical infrastructure, ensuring stability, performance, and scalability. This includes managing operations, resolving technical issues, and collaborating across departments to implement solutions that align with business goals.

Your Key Responsibilities

  • Manage the technical infrastructure, including servers, networks, and applications.
  • Resolve complex technical issues remotely and on-site.
  • Collaborate with cross-functional teams to develop and implement technical solutions.
  • Analyze system performance and identify areas for improvement.
  • Prioritize and manage a high-volume ticket queue to ensure timely resolution.

Your Qualifications

  • Proven experience in a technical support or engineering role.
  • Familiarity with IT service management tools and technologies.
  • Strong analytical and problem-solving skills.
  • Effective communication and interpersonal skills.
  • A passion for innovation and customer-centric solutions.