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Customer Service Leader

1 week ago


Dubai, Dubai, United Arab Emirates Premier Inn Hotels LLC (UAE) Full time

Premier Inn Hotels LLC (UAE) is committed to providing our guests with an exceptional experience, and we're looking for a highly skilled and motivated Operations Team Coordinator to help us achieve this goal.

About the Role

In this exciting role, you will have the opportunity to develop your leadership skills, work in a fast-paced environment, and contribute to the success of our hotel.

Key Responsibilities
  • Coordinate the day-to-day activities of the front office team, including managing reservations, guest interactions, and room assignments.
  • Develop and implement new initiatives and ideas to improve customer satisfaction and hotel performance.
  • Collaborate with other departments to ensure seamless delivery of services and high-quality customer experiences.
  • Maintain accurate records and reports, and provide regular updates to management on key performance indicators.
Requirements
  • Minimum 1 year experience in a similar role, preferably in a branded hotel.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and guests at all levels.
  • Advanced English language, Arabic language is a plus.
  • Flexibility, agility, and the ability to work under pressure.