Strategic Program Lead for Global Operations Excellence
5 days ago
We are seeking a seasoned program leader to drive operational excellence across Amazon's global delivery network. As a Strategic Program Lead, you will be responsible for defining and implementing standard work processes that enhance customer experience and performance.
Your primary focus will be on the Standards Program, where you will serve as a trusted intermediary between global teams and local operations, ensuring effective adoption of global standards. You will also advocate for regional Amazon Logistics interests in global standards discussions.
To succeed in this role, you must possess strong analytical skills, excellent communication abilities, and the capacity to operate at both strategic and operational levels. Experience in driving process improvements, managing complex logistics problems, and collaborating with cross-functional teams is essential.
Key Responsibilities- Serve as a gatekeeper for Change Management in assigned process areas
- Support process improvements, best practice sharing, and standardization across all Amazon Logistics processes using LEAN principles
- Measure and establish standard rates for standard work to be used for labor and capacity planning
- Collaborate with counterparts in other functional areas (Safety, Quality, Learning, Tech) to drive standardization of core process elements
- 4+ years of program or project management experience
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
- Bachelor's degree
- Ability to deal with ambiguity and handle changing priorities with speed
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