Client Success Strategist

2 weeks ago


Dubai, Dubai, United Arab Emirates beBee Careers Full time

Job Description

We are seeking a highly skilled Client Success Strategist to join our team. As a Client Success Strategist, you will be responsible for managing overall relationships with clients, including onboarding, implementation, training, increasing adoption, and ensuring retention.

Key Responsibilities:

  • Owning overall relationship with clients
  • Serving as day-to-day contact for clients
  • Establishing a trusted and strategic advisor relationship
  • Driving resolution of issues escalated by clients
  • Communicating effectively with internal & external stakeholders
  • Collaborating with internal team members
  • Gathering, analyzing, and owning CS metrics & data

Requirements:

  • 5+ years of experience in key account management or client-facing roles
  • Strong verbal and written communication skills
  • Analytical and process-oriented mindset
  • Technical competence and understanding of SaaS preferred
  • Passionate about business results and quality
  • Strong ability to problem solve and passion to learn
  • Language proficiency in Arabic is required


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