Client Success Strategist
2 weeks ago
Job Description
We are seeking a highly skilled Client Success Strategist to join our team. As a Client Success Strategist, you will be responsible for managing overall relationships with clients, including onboarding, implementation, training, increasing adoption, and ensuring retention.
Key Responsibilities:
- Owning overall relationship with clients
- Serving as day-to-day contact for clients
- Establishing a trusted and strategic advisor relationship
- Driving resolution of issues escalated by clients
- Communicating effectively with internal & external stakeholders
- Collaborating with internal team members
- Gathering, analyzing, and owning CS metrics & data
Requirements:
- 5+ years of experience in key account management or client-facing roles
- Strong verbal and written communication skills
- Analytical and process-oriented mindset
- Technical competence and understanding of SaaS preferred
- Passionate about business results and quality
- Strong ability to problem solve and passion to learn
- Language proficiency in Arabic is required
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