Guest Service Coordinator

2 weeks ago


Dubai, Dubai, United Arab Emirates Vacancies Full time
At Holiday Inn, we thrive on making our guests' stays brighter, helping them create memories that will last a lifetime. As a Guest Experience Supervisor, your role will be crucial in ensuring our guests receive exceptional service. You will work closely with the Rooms Manager to drive team performance and manage guest expectations. Previous experience in a hotel environment and excellent communication skills are essential for this role.

About Us:
Travel is a journey, and we help make it a joy. Since 1952, we've been on a mission to provide warm, inviting welcomes to all our guests. Whether they're traveling on business or for fun, we strive to make their stay with us unforgettable. Our hotel, located in the heart of Dubai's Business Bay area, offers 275 hotel rooms and 120 one- and two-bedroom apartments, conveniently close to major attractions.

Your Day-to-Day:
As a Guest Experience Supervisor, your main responsibilities will include interacting with guests and members of the community, handling daily Front Office operations, and ensuring Guest Experience Specialists duties are hassle-free. You will also supervise guests' preferences and ensure they receive their entitlements as per Brand Standards. Building and maintaining strong relationships with our team and guests is key to success in this role.

What We Need From You:
We're looking for someone with passion, originality, creativity, focus, and a desire to deliver great results directly and via the whole team. Previous experience in a similar role in a hotel environment and supervisory experience in managing guest expectations by driving the team performance are essential. Strong ability to build and maintain relationships and excellent English communication skills are also required.

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