Customer Excellence Systems Specialist
3 days ago
We are Amazon, a global leader in e-commerce and cloud computing. Our mission is to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online.
Salary and Benefits
This role offers an excellent compensation package, including a competitive salary, comprehensive benefits, and opportunities for professional growth and development.
About the Role
We are seeking an experienced ACES Specialist with a strong record of achieving results. As an ACES Specialist, you will drive process excellence within our Amazon UFG business, contributing to the optimization of store operations and providing teams with knowledge and tools to improve performance.
Key Responsibilities
- Manage the UFG store improvement plan to focus on best customer experience at the lowest cost.
- Develop a culture of continuous improvement and lean thinking.
- Contribute to and facilitate Kaizen activities.
- Help drive the implementation of Lean Standard Work and SOPs.
- Train and support all levels in Kaizen activities.
- Disseminate Lean Standard Work principles across teams.
- Support and manage the UFG store implementation Agenda.
- Take ownership for the LSC (Leadership Steering Committee).
- Coordinate and prioritise LSC process improvement activities and resources.
- Lead daily GEMBA activities, going to the source of the problem, working with tenacity to rapidly solve associate identified barriers.
- Standardize processes to Amazon and MENA/ECCF benchmark standards.
Basic Qualifications
A Bachelor's degree holder with experience in a customer-facing environment, warehousing, logistics or manufacturing. Strong communication skills (written and verbal). Proficiency in MS Excel. Ability to travel to different stores within UAE.
Preferred Qualifications
- Wide knowledge of change management and continuous improvement methodologies
- Demonstrable training and dissemination skills and experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit this link for more information.
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