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IT Operations Excellence Specialist

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Qataryello Full time

A prominent, leading organisation in the UAE seeks an experienced professional to enhance operational efficiency and governance across their technology teams. As an IT Operations Excellence Specialist, you will drive consistency and efficiency in IT service delivery.

  • Implement industry best practices to improve processes, reduce inefficiencies, and enhance service quality.
  • Hold teams accountable for meeting deadlines, following processes, and maintaining high service standards.
  • Oversee critical areas such as incident management, change control, and service continuity.
  • Facilitate coordination between cloud, infrastructure, and security teams to ensure seamless service delivery.

The ideal candidate has a minimum of 10 years of overall IT operations experience working with international consulting/managed services firms or similar high-pressure complex IT environments.

  • Proven track record in ITIL, IT4IT, ITSM, and operational governance frameworks.
  • Strong experience leading cloud, infrastructure, or large-scale IT service management functions.
  • Demonstrated ability to manage multiple workstreams and effectively collaborate with a diverse range of stakeholders.