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Senior Collection Manager

2 months ago

Sharjah, Sharjah, United Arab Emirates Client of REEQWEST HR Consultancy Solutions Full time
Key Responsibilities:
  • Team Leadership: Oversee a team of staff members and ensure the accurate and timely invoicing of customers, maintaining a high level of professionalism and attention to detail.
  • Goal Setting: Establish and communicate payment collection goals and targets for the department, aligning with the company's overall objectives.
  • Strategic Planning: Develop and implement a comprehensive strategy to improve the collection of outstanding credit, identifying areas for improvement and opportunities for growth.
  • Policies and Procedures: Design and implement effective collection policies and procedures to minimize excessive outstanding credit, ensuring compliance with company policies and regulatory requirements.
  • Compliance and Risk Management: Ensure that the company's policy on recoveries is followed and that it is in line with state and federal regulations, mitigating potential risks and ensuring a high level of compliance.
  • Operational Efficiency: Implement deadlines for invoicing and payment collection, streamlining processes and improving overall efficiency.
  • Customer Engagement: Negotiate with customers in cases of non-payment, maintaining a professional and courteous demeanor at all times.
  • Reporting and Analysis: Prepare monthly feedback reports on payment collections, providing actionable insights and recommendations for improvement.
  • Professional Development: Remain informed of any legislative or procedural changes regarding debt collection, ensuring that the team is equipped with the latest knowledge and skills.
  • Staff Development: Provide training and mentoring to staff members in the collections department, fostering a culture of continuous learning and improvement.