Business Process Optimization Manager

7 days ago


Dubai, Dubai, United Arab Emirates Metropolitan Premium Properties Full time
Job Role

Cross-functional role that involves managing and optimizing the distribution of high-volume leads through our Bitrix system, collaborating with sales teams to ensure lead distribution aligns with business objectives, and maintaining CRM data integrity.

Key Responsibilities:
  • Develop and Implement Lead Distribution Strategies: Create and implement lead distribution strategies using Bitrix CRM, ensuring efficient allocation and prioritization of leads.
  • Monitor Lead Flow and Agent Performance: Analyze lead flow and agent performance, making real-time adjustments to improve efficiency.
  • Collaborate with Sales Teams: Work closely with sales teams to ensure lead distribution aligns with business objectives.
  • Ensure CRM Data Integrity: Maintain accurate and up-to-date CRM data, ensuring all leads are properly categorized and assigned.
Requirements:
  • Bitrix CRM Experience: Proven experience working with Bitrix CRM or similar lead management systems.
  • Strong IT Background: Strong IT background with experience in CRM systems integration and troubleshooting.
  • Analysis and Problem-Solving Skills: Ability to analyze performance metrics and optimize lead distribution accordingly.
  • Excellent Communication Skills: Collaborate with sales teams and provide effective communication throughout the process.


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