Operational Excellence Manager
2 weeks ago
At Q-Express Documents Transport, we are seeking a highly skilled Operational Excellence Manager to lead and develop teams within our fast-paced logistics environments. This role encompasses responsibilities across both areas, requiring a versatile leader who can thrive in a dynamic, ever-changing operational landscape.
Key Responsibilities:
- Operational Leadership: Oversee daily operations, including managing teams of supervisors, assistants, and associates. Allocate labor, lead meetings, assign job duties, and maintain exceptional organizational skills.
- Team Management: Lead, train, and develop high-performing teams. Foster a positive work environment, driving engagement and performance while ensuring associate safety and adherence to Amazon's Health and Safety standards.
- Performance Management: Dive deep into metrics to identify root causes of performance issues, implementing effective solutions. Continuously monitor key performance indicators (KPIs) and drive improvements across both logistics processes.
- Process Improvement: Identify opportunities to streamline and improve processes. Utilize problem-solving and analytical skills to drive process enhancements and become a subject matter expert on core operational processes.
- Communication & Collaboration: Communicate daily metrics and report exceptions. Effectively communicate with business and technical audiences, influencing decisions and driving alignment. Collaborate with cross-functional teams to solve operational challenges and share best practices.
- Problem Solving & Decision Making: Demonstrate strong problem-solving and analytical capabilities. Act decisively in a fast-paced environment, exercising sound judgment and making informed decisions.
- Technology & Tools: Utilize software and hardware tools to ensure smooth daily operations. Ensure associates have the necessary tools and coordinate repairs or replacements as needed.
- Inventory Management: Maintain inventory accuracy within the FC environment.
Basic Qualifications:
- Bachelor's degree or equivalent, or 2+ years of experience in logistics or operations.
- 1+ years employee and performance management experience.
- Ability to work a flexible schedule / shift / work area, including weekends, nights, and / or holidays.
- Ability to push and pull wheeled dollies loaded with products up to 100 pounds during shifts.
- Strong team player with the ability to motivate others.
- Demonstrated problem-solving and analytical capabilities.
Preferred Qualifications:
- 1+ years experience with performance metrics, process improvement, or lean techniques.
- Degree in Engineering, Operations, Supply Chain, Logistics, or Business Administration.
- Ability to thrive in an ambiguous and fast-paced environment.
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