Operational Excellence Manager

2 weeks ago


Dubai, Dubai, United Arab Emirates Q-Express Documents Transport Full time

At Q-Express Documents Transport, we are seeking a highly skilled Operational Excellence Manager to lead and develop teams within our fast-paced logistics environments. This role encompasses responsibilities across both areas, requiring a versatile leader who can thrive in a dynamic, ever-changing operational landscape.

Key Responsibilities:

  1. Operational Leadership: Oversee daily operations, including managing teams of supervisors, assistants, and associates. Allocate labor, lead meetings, assign job duties, and maintain exceptional organizational skills.
  2. Team Management: Lead, train, and develop high-performing teams. Foster a positive work environment, driving engagement and performance while ensuring associate safety and adherence to Amazon's Health and Safety standards.
  3. Performance Management: Dive deep into metrics to identify root causes of performance issues, implementing effective solutions. Continuously monitor key performance indicators (KPIs) and drive improvements across both logistics processes.
  4. Process Improvement: Identify opportunities to streamline and improve processes. Utilize problem-solving and analytical skills to drive process enhancements and become a subject matter expert on core operational processes.
  5. Communication & Collaboration: Communicate daily metrics and report exceptions. Effectively communicate with business and technical audiences, influencing decisions and driving alignment. Collaborate with cross-functional teams to solve operational challenges and share best practices.
  6. Problem Solving & Decision Making: Demonstrate strong problem-solving and analytical capabilities. Act decisively in a fast-paced environment, exercising sound judgment and making informed decisions.
  7. Technology & Tools: Utilize software and hardware tools to ensure smooth daily operations. Ensure associates have the necessary tools and coordinate repairs or replacements as needed.
  8. Inventory Management: Maintain inventory accuracy within the FC environment.

Basic Qualifications:

  • Bachelor's degree or equivalent, or 2+ years of experience in logistics or operations.
  • 1+ years employee and performance management experience.
  • Ability to work a flexible schedule / shift / work area, including weekends, nights, and / or holidays.
  • Ability to push and pull wheeled dollies loaded with products up to 100 pounds during shifts.
  • Strong team player with the ability to motivate others.
  • Demonstrated problem-solving and analytical capabilities.

Preferred Qualifications:

  • 1+ years experience with performance metrics, process improvement, or lean techniques.
  • Degree in Engineering, Operations, Supply Chain, Logistics, or Business Administration.
  • Ability to thrive in an ambiguous and fast-paced environment.


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