Residential Support Professional
6 days ago
We are looking for a Residential Support Professional to join our team at IHG Hotels & Resorts. In this role, you will be responsible for providing exceptional support to our guests by ensuring their rooms are clean, safe, and well-maintained. You will perform daily inspections of guest rooms and carry out repairs and maintenance work as required.
About the Role
This is a fantastic opportunity for someone who is passionate about delivering exceptional service to our guests. As a key member of our facilities department, you will be responsible for ensuring the smooth operation of guest rooms and resolving any technical issues that may arise. Your primary focus will be on providing exceptional service to our guests by ensuring their rooms are clean, safe, and well-maintained.
Key Responsibilities
• Perform daily inspections of guest rooms to identify any maintenance needs
• Carry out repairs and maintenance work as required, including electrical, plumbing, and HVAC tasks
• Respond promptly to guest requests and resolve issues efficiently to minimize disruption
• Ensure rooms are prepared and maintained in excellent condition before guest check-in
• Assist in maintaining an organized inventory of tools, spare parts, and supplies needed for room repairs
• Follow all safety guidelines and protocols when performing repairs and maintenance tasks
Requirements
• Previous experience in hotel maintenance or a related field preferred
• Knowledge of electrical, plumbing, and general maintenance procedures
• Strong problem-solving and troubleshooting skills
• Excellent communication and interpersonal skills with a guest-oriented attitude
• Ability to work independently and as part of a team
Preferred Skills
• Electrical Repairs: Fixing electrical issues such as malfunctioning lights, switches, or power outlets in guest rooms
• Plumbing Troubleshooting: Addressing issues related to sinks, toilets, showers, and faucets, including leaks or clogs
• HVAC System Maintenance: Ensuring that heating, ventilation, and air conditioning (HVAC) systems are functioning properly and maintaining a comfortable room environment for guests
• Appliance Repair: Repairing or troubleshooting in-room appliances like televisions, minibars, refrigerators, hairdryers, and coffee makers
• Carpentry and Basic Construction: Handling minor repairs or touch-ups related to furniture, doors, and windows
Working Environment
You will be working in a fast-paced hotel environment with a focus on delivering exceptional service to our guests. You will have access to a range of tools and equipment necessary for the role, and you will be expected to follow all safety guidelines and protocols when performing repairs and maintenance tasks.
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