Retail Banking Specialist

7 days ago


Dubai, Dubai, United Arab Emirates Abu Dhabi Islamic Bank PJSC Full time

About Our Job

We are looking for a skilled Teller and Relationship Manager to join our team at the Nad Al Sheba Branch. The successful candidate will be responsible for delivering quality customer service, processing transactions accurately, and promoting ADIB's products and services.

Main Responsibilities:

  • Process various transactions, including cash deposits, withdrawals, and other services such as drafts, telegraphic transfers, payment orders, standing orders, foreign currency purchases and sales, cheque deposits, etc.
  • Liaise with the Treasury department to obtain best rates for VIP and high net worth customers.
  • Serve Private Banking customers at separate counters and process any other counter service transactions introduced by ADIB.
  • Cross-sell or identify and refer product inquiries from prospective customers to Sales staff.
  • Act as one of the dual custodians for branch vault cash and security stationery.
  • Assist the Head of Operations as the second custodian for dual control.
  • End of day balancing.
  • Ensure proper understanding and processing for all centralized activities as per Branch Operations Centralization Projects.
  • Knowledge of UAE banking practices, regulations, and risks.
  • General awareness of competitors in the local market.
  • Thorough knowledge of all regulations issued by the Central Bank of UAE.
  • Fair knowledge of service standards.
  • Knowledge of cross-sales.

Requirements:

  • Minimum two (02) months experience/training as a Teller in a banking environment/ADIB Academy.
  • Knowledge of ADIB's Retail Banking products and services.
  • Knowledge of ADIB's Operational Policies and Procedures.


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