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Customer Experience Director

3 weeks ago

Dubai, Dubai, United Arab Emirates First Abu Dhabi Bank (FAB) Full time

First Abu Dhabi Bank is committed to attracting and retaining top talent. We're seeking a Customer Experience Director who will lead our branch network in delivering exceptional customer service, driving sales growth, and promoting operational excellence.

Key Responsibilities
  1. Customer Focus: Develop and implement strategies to enhance customer satisfaction, loyalty, and retention.
  2. Operational Efficiency: Ensure seamless branch operations, compliance, and high-performing staff.
  3. Leadership Development: Coach, mentor, and guide staff members to develop their skills and improve performance.
  4. Budget Management: Manage branch resources effectively to achieve sales targets and reduce costs.
  5. Talent Management: Identify and develop high-potential staff members to fill future leadership roles.

A Bachelor's degree in any discipline and 10 years of relevant banking experience, including 5 years in increasingly senior roles, are essential for this position.