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Service Excellence Representative

3 weeks ago

Dubai, Dubai, United Arab Emirates Majid Al Futtaim Full time

Majid Al Futtaim is seeking a skilled and customer-focused individual to join our team as a Customer Service Officer. In this role, you will be responsible for providing exceptional customer service experiences and maintaining a positive image of the brand.

Key Responsibilities
  • Manage customer inquiries and provide information on events and promotions.
  • Address and escalate customer complaints professionally.
  • Foster relationships with tenants to facilitate operations and resolve issues.
  • Ensure daily desk operations follow established processes under Supervisor guidance.
Requirements
  • High School Diploma or Bachelor's Degree in any field.
  • 0-2 years of work experience in Customer Service in a reputable shopping Centre, luxury Hotel industry in GCC or abroad.
  • Strong problem-solving abilities.