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Customer Experience Manager

3 weeks ago


Dubai, Dubai, United Arab Emirates Amazon Full time
Job Description

This role involves developing and implementing strategic initiatives to improve customer experience, seller experience, and reduce returns at Amazon. You will work closely with cross-functional teams to analyze customer and seller-reported defects and develop long-term solutions.

Key Responsibilities:
  • Define the emerging stores strategy in partnership with country teams.
  • Drive programmatic initiatives to enhance efficiency and overall P&L.
  • Collaborate with Category teams, Fulfilment centre, CX & technology teams to analyze customer & seller-reported defects.