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Front Office Manager
3 weeks ago
We are a leading hospitality company committed to delivering exceptional guest experiences. Our team of professionals strives to create warm, memorable, and personalized interactions that exceed our guests' expectations.
Job Summary
This role involves being a visible and approachable leader, personally welcoming guests and ensuring they feel at home from the moment they arrive. The ideal candidate will have a degree in the hospitality field and previous experience in the Front Office Department within a hotel.
Main Responsibilities
- Welcoming guests and creating a warm atmosphere
- Proactively addressing guest requests and concerns with efficiency and care
- Engaging with guests throughout their stay and personalizing interactions based on preferences
- Supporting and coaching the Guest Services team to maintain a high level of service
- Ensuring front office operations run smoothly while upholding high standards of cleanliness, efficiency, and safety
Requirements
- Degree in the hospitality field
- Previous experience in the Front Office Department within a hotel
- Fluency in both written and spoken English
- Impeccable personal presentation and problem-solving skills
- Computer literacy and knowledge of Opera
