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Technical Support Expert
3 weeks ago
Dicetek LLC is seeking an experienced ICT Service Desk Analyst to join our team. The successful candidate will provide technical support to users, troubleshoot and resolve IT-related issues, and maintain accurate records of incidents and problems. In addition, they will be responsible for managing IT assets, including hardware, software, and licenses.
Key Responsibilities
- Provide technical support to users via phone, email, or in-person
- Troubleshoot and resolve IT-related issues, including network connectivity, endpoint security, and other problems
- Maintain accurate records of incidents, problems, and changes using ITIL procedures and processes
- Manage IT assets, including hardware, software, and licenses
Requirements
- Strong communication skills, both written and verbal
- Basic understanding of networking fundamentals, including protocols and devices
- Proficiency in operating systems such as Windows and Linux
- Ability to work in a team environment
About Us
Dicetek LLC is a dynamic and growing company that offers a competitive salary and benefits package, including health insurance, retirement plan, and paid time off. Our team environment is collaborative and supportive, with opportunities for professional growth and development.
