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Style Influencer

2 weeks ago

Ajman, Ajman, United Arab Emirates Chalhoub Group Full time

Chalhoub Group is a leading partner and creator of luxury experiences in the Middle East, with a strong presence in the region for over six decades. The company has evolved its distribution and marketing services to include a portfolio of eight owned brands and over 300 international brands across various categories such as luxury, beauty, fashion, and art de vivre.

The company's commitment to excellence is evident in its focus on innovation, providing luxury experiences through multiple channels including experiential retail stores, online platforms, and mobile apps. With over 750+ touch points, each interaction aims to delight the customer.

As a key player in the industry, Chalhoub Group has been recognized as one of the top companies in the Middle East and first in Saudi Arabia as a Great Place to Work. The company's cohesive efforts have resulted in this prestigious ranking, driven by its 14,000 skilled professionals across seven countries.

To fuel its innovation journey, Chalhoub Group has established 'The Greenhouse', an incubator space and accelerator for start-ups and small businesses in the region and internationally. This initiative is part of the company's forward-thinking approach, embedding sustainability at the core of its business strategy.

Key Responsibilities:
  • Collect data on customer behavior and product performance to inform business reviews
  • Foster relationships with clients across multiple channels
  • Provide insights on products to support pre-buying decisions
  • Drive employee Net Promoter Score (eNPS) through people experience initiatives and culture
  • Maintain adherence to visual merchandising guidelines and Standard Operating Procedures (SOPs)
  • Ensure timely click-and-collect services within Service Level Agreements (SLAs)
  • Capture customer data accurately in line with marketing team requirements
  • Promote loyalty programs and stay up-to-date with app offerings
  • Support in-store marketing events and activations
  • Stay informed about brand social media activities and campaigns
  • Drive sell-throughs within the store
  • Contribute to in-store Customer Experience (CX) initiatives