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Customer Service Representative

2 weeks ago


Dubai, Dubai, United Arab Emirates Emirates Full time
Emirates Group Overview

The Emirates Group is a highly profitable business comprising Emirates Airline, the largest international airline in the world, and dnata, one of the world's biggest air services providers. Our headquarters are located in Dubai, putting you at the forefront of technological advances in the aviation industry while offering a dynamic lifestyle.

We're seeking exceptional individuals to be part of our Customer Service team, who will join an extensive training program that includes systems training and customer service skills. Successful candidates will be allocated to various areas across the group: Emirates Airport Services, dnata, marhaba services, and Contact Centre.

In front-line customer-facing roles with dnata, marhaba, and Emirates Airport Services Agents, or behind the scenes as a Contact Centre Service Agent, you'll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on travelers' lives every day. Both full-time and part-time opportunities are available, providing flexibility to fit your lifestyle and career goals.

We strive to ensure that our customers' service experience is consistent with the Emirates Group's high standards.

Hiring Process
  1. Apply: Submit your application and we'll send you an email to confirm that we've received it.
  2. Review: Our Recruitment Team will review your application.
  3. Video Interview and Assessment: If you're shortlisted for the role, we'll send you a link to our on-demand, interactive video interview assessment via HireVue. This is the most critical part of the process and is required if you want to progress to the next stage.
  4. Offer: If successful, we'll notify you of an offer of employment which will include the benefits package for your role.