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Project Manager

2 weeks ago

Dubai, Dubai, United Arab Emirates Black swan business setup services Full time

Operations Manager Job Summary:

We are seeking an experienced Operations Manager to join our team at Black Swan Business Setup Services. The successful candidate will be responsible for managing the day-to-day activities of the operations team, including coordinating tasks, monitoring progress, and resolving issues that may arise.

Key Responsibilities:

  • Task Coordination: The Operations Manager will be responsible for checking the daily task list of all team members, ensuring they complete their tasks on time, and submitting their reports as required.
  • Distribution of Workload: The Operations Manager will ensure that the workload is distributed evenly among team members, preventing overloading or underloading of any one person.
  • Email Management: The Operations Manager will be cc'd in all emails sent to the team and will ensure that responses are made promptly to clients and sales teams.
  • Handover Meetings: The Operations Manager will attend all handover meetings to ensure that there is no confusion regarding tasks and responsibilities.
  • Milestone Calendars: The Operations Manager will create milestone calendars for clients and ensure that all projects are completed on time.
  • Free Zone Communication: The Operations Manager will communicate effectively with free zones and address any issues that may arise from their side.
  • Client Relations: The Operations Manager will meet with irate clients, calm them down, and find solutions with supervision.
  • Payment Updates: The Operations Manager will ensure that payment updates are made promptly to the operations team.
  • Process Adherence: The Operations Manager will ensure that all processes are followed for each project and nothing is missed.
  • Feedback Calls: The Operations Manager will conduct feedback calls with clients once the work is completed.

Requirements:

  • Knowledge of Statutory Requirements: The Operations Manager should have knowledge of statutory requirements in the UAE.
  • Good Communication Skills: Good communication skills, both verbal and written, are essential for this role.