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Quality Assurance Lead

1 week ago

Dubai, Dubai, United Arab Emirates Yamanote Atelier Full time

Job Overview:

This is an exciting opportunity to join our hospitality team as a Training Officer from a Hospitality background. The successful candidate will be responsible for leading quality control and improvement efforts.

Duties and Responsibilities:
  1. You will lead the operational department in achieving quality control and improvement efforts.
  2. Develop and implement strategies to evaluate performance and identify areas for improvement.
  3. Establish infrastructure and teams to implement quality improvement initiatives.
  4. Analyze reports, draft forms, and consult with management to determine SOP requirements and provide quality assessment reviews.
  5. Assist departments with regulatory audits and develop indicators to measure service aspects.
  6. Cultivate a culture of excellence by initiating and endorsing quality standards checklists, preparing annual audit plans, and supporting departments in developing leadership capabilities.
  7. Collaborate with the team to identify individual and company training needs, prepare training plans, and evaluate training effectiveness.
  8. The ideal candidate should have a relevant degree and at least 2 years of experience in a related field.

What We Offer:

Competitive salary, comprehensive benefits package, and opportunities for professional growth and development.