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Call Center Support Agent
2 weeks ago
The Call Center Support Agent will play a vital role in providing exceptional customer service and support to clients across the globe. The ideal candidate will possess excellent communication skills, be able to work effectively in a fast-paced environment, and have a strong understanding of international logistics.
Key Responsibilities:
- To accept and register customer bookings for DHL services and accurately input relevant booking data into DHL applications.
- To knowledgeable offer customers the most suitable DHL service based on their unique needs and actively attempt to close the transaction by converting their inquiries and securing their bookings.
- To identify potential for selling additional services and products during the course of interacting with customers and proactively sell these to secure additional/new revenue sources for DHL.
- To effectively respond to all customer inquiries regarding DHL's services by consistently and confidently providing customers with accurate information on prices, transit times, customs paperwork requirements, packaging, country-specific requirements, and straightforward account and sales questions.
Requirements:
A minimum of grade 10 schooling or equivalent is required, but a high school certificate is preferred. Previous call centre experience is also beneficial.
Benefits:
DHL UAE offers a competitive salary, flexible working hours, and opportunities for career growth and development.
