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Operations Director

1 week ago

Dubai, Dubai, United Arab Emirates Black swan business setup services Full time

Overview:

Black swan business setup services is a leading company providing top-notch business solutions. As an Operations Manager, you will play a crucial role in ensuring the smooth operation of our projects.

Key Responsibilities:

  1. Verify task completion and adherence to daily schedules for operations professionals and drivers.
  2. Maintain efficient workload distribution, stay informed about all emails, and ensure prompt responses to clients and sales teams.
  3. Attend handover meetings, clarify any misunderstandings, and guarantee seamless project transitions.
  4. Initiate client introductions, present the operations team, and direct update-related communications to the designated point of contact.
  5. Develop milestone calendars for clients, ensuring timely project completion; promptly report delays with valid reasons to management and clients.
  6. Negotiate with free zones to resolve stuck cases or address mistakes from their side.
  7. Address client concerns, provide solutions under supervision, and maintain a positive relationship.
  8. Ensure timely payment updates from accounts to the operations team.
  9. Avoid operational delays due to interference from sales teams; adhere to established processes for each project and minimize errors.
  10. Conduct post-project feedback calls with clients to gauge satisfaction.

Functional Skills:

  1. Familiarity with UAE statutory requirements.
  2. Strong communication skills - verbal and written.