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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Novotel Hotels. As a key member of our Front Office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities- Guest Communication: Respond to all guest inquiries, resolve issues promptly, and maintain a positive and professional demeanor at all times.
- Telephone Operations: Ensure the proper functioning of telephone equipment, implement correct operating procedures, and maintain accurate records of guest calls.
- Front Office Duties: Assist guests with check-in, check-out, and other Front Office-related tasks, ensuring a seamless and efficient experience.
- Guest Services: Welcome guests, anticipate their needs, and provide personalized service to exceed their expectations.
- Message Handling: Receive, record, and relay messages to guests and other departments as necessary.
- Wake-Up Calls: Record and deliver wake-up calls to guests, ensuring they are on time for their appointments or departures.
- Reporting: Report any telephone defects or issues to the technical department, ensuring prompt resolution and minimizing disruptions.
- Emergency Procedures: Participate in fire-alarm procedures and other emergency situations, ensuring the safety and well-being of our guests and staff.
To be successful in this role, you will possess excellent communication and interpersonal skills, a positive attitude, and a strong commitment to providing exceptional customer service. You will also be proficient in handling multiple tasks simultaneously, working in a fast-paced environment, and maintaining accurate records.
