Guest Experience Associate
2 weeks ago
Job Description
The Guest Experience Associate will be responsible for ensuring that every guest has a memorable experience with us. This includes greeting and checking in guests, responding to their requests, and settling accounts while providing exceptional service.
Responsibilities
- Take the initiative to add a personalized experience for each guest.
- Promote hotel facilities and enhance a guest's stay through up-selling opportunities.
- Work collaboratively with other teams to ensure seamless service delivery.
Qualifications
- A service-focused personality is essential; experience is an asset.
- Prior experience working with Opera or a related system is beneficial.
- Fluency in English and Arabic; additional languages are a plus.
- Bachelor's degree or higher is required.
- Previous hotel industry experience is necessary.
Why Join Us?
We offer a range of benefits to support your growth and well-being, including employee benefit cards, learning programs, and opportunities to develop your talent and grow within the company.
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