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Technical Service Engineer

1 week ago

Dubai, Dubai, United Arab Emirates Talent Pal Full time
Job Overview

Talent Pal is a leading provider of innovative solutions in the digital landscape. We are seeking an experienced IT Support Engineer to join our team and help drive our success.

Key Responsibilities:
  • Deliver exceptional technical support to end-users, addressing complex technical issues and providing expert guidance.
  • Develop and implement effective strategies for IT infrastructure management, ensuring seamless system operation and optimal performance.
  • Collaborate with internal teams to identify and resolve technical challenges, contributing to the development of new solutions and processes.

Technical Requirements:

  • Extensive knowledge of operating systems (Windows, macOS), hardware components, and networking principles.
  • Proficiency in troubleshooting software applications, email systems, and hardware peripherals.
  • Familiarity with ITIL framework and best practices in incident, problem, and change management.
  • Experience with remote support tools and techniques.
  • Excellent communication and interpersonal skills.
  • Industry certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, Cisco CCNA, etc., are a plus.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
  • At least 3 years of experience in IT support roles, with a proven track record of handling complex technical issues.
  • Strong analytical and problem-solving skills, with the ability to work independently and collaboratively.
  • Excellent communication and interpersonal skills, with the ability to adapt to changing priorities and deadlines.

Benefits:

  • A competitive salary package with additional benefits.
  • The opportunity to work on cutting-edge technology and innovative projects.
  • The chance to grow professionally and personally in a dynamic and rapidly evolving industry.
  • The opportunity to be part of a talented and diverse team that values creativity and innovation.