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Senior CRM Operations Manager

4 weeks ago

Dubai, Dubai, United Arab Emirates Talabat Full time

Role Overview

  • As a key member of our Regional Marketing team, you will be responsible for delivering high-quality campaigns across 8 markets, leveraging Braze to drive engagement and efficiency.
  • You will manage the request intake process, ensuring timely and effective delivery of campaigns while maintaining adherence to SLAs.
  • Quality assurance and error tracking are crucial aspects of this role, requiring a keen eye for detail and a commitment to excellence.
  • Collaboration with Regional and Local stakeholders is essential to understand and deliver on complex campaign requirements.
  • Identify opportunities to automate recurrent campaigns, driving efficiency gains and enhancing the overall campaign operations.
  • Work closely with Central Retention Solution teams to implement new enhancements, such as dynamic content and process improvements.

What We're Looking For

  • Proven people management experience, with a track record of success in leading high-performing teams.
  • Subject matter expertise in Braze, with a deep understanding of its capabilities and limitations.
  • Experience working with Agile models, delivering high-volume campaigns in fast-paced Digital/StartUp environments.
  • Strong stakeholder management skills, with the ability to set expectations and push back requests from markets.
  • At least 7 years of experience in a similar role, with a proven ability to drive results and improve processes.