Customer Support Representative

3 days ago


Sharjah, Sharjah, United Arab Emirates Wahed Full time

About Wahed:

We are a FinTech company focused on delivering values-based digital financial services to retail clients globally. Our mission is to reduce financial inequality and exclusion by providing access to world-leading financial products and services.

Job Overview:

The Client Support Agent will be responsible for ensuring that all clients receive the support they require while also proactively improving our processes. This role involves responding to LiveChat, support emails, and calls, as well as finding creative solutions to onboard clients in a seamless manner.

Key Responsibilities:

First point of contact for clients on live chats, calls, and support emailsEnsure compliance with financial regulations, taking full ownership of client experience and supportProvide necessary support to clients without breaching regulatory restrictions, following best practicesManage client complaints and respond to inquiries, coordinating with different teams and area owners (operations, product, marketing)Closed open tickets within approved SLA's, proactively improving efficiency and overall processesProvide regular updates and reports to management on performanceAbility to multitask and meet tight deadlines

Requirements:

To succeed in this role, you will need excellent English writing and speaking skills, 2-4 years of work experience preferably in Customer Services, availability to work evenings and weekends as per the schedule/shift rotation, and previous experience in CRM systems like Zendesk is a plus.



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