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Female Front Desk Officer

2 weeks ago

Dubai, Dubai, United Arab Emirates Melodica Music & Dance Academy Full time
About Us

Melodica Music Academy is a renowned institution dedicated to promoting music and fostering a creative environment for music enthusiasts. We take pride in offering high-quality music education and nurturing talent.

Our mission is to inspire the world through the power of music, and we are currently seeking a Senior Front Desk Officer to contribute to this mission.

Responsibilities
  • Key Responsibilities:
    • Front Desk Management: Greet and assist students, parents, and visitors, ensuring a positive and welcoming experience.
    • Administrative Tasks: Handle a variety of administrative duties, including answering phone calls, scheduling appointments, and managing inquiries.
    • Student Support: Provide information and assistance to students, parents, and staff regarding classes, schedules, and general queries.
    • Records Management: Maintain accurate records, including student attendance, schedules, and other relevant data.
    • Facility Coordination: Coordinate with other departments to ensure smooth classroom operations and handle facility-related matters.
    • Payments and Invoicing: Process payments, invoices, and maintain financial records related to student enrollments.
    • Sales Promotion: Actively promote and upsell music education services to potential students and parents.
    • Problem Resolution: Address and resolve inquiries, concerns, or issues from students, parents, and visitors in a professional and helpful manner.
    • Team Support: Collaborate with other staff members to ensure effective communication and the overall efficiency of operations.

Requirements:

  • Bachelor's degree or equivalent work experience in a relevant field.
  • Proven experience in a front desk or customer service role and sales.
  • Strong interpersonal and communication skills.
  • Organizational skills and attention to detail.
  • Ability to multitask and manage time effectively.
  • Proficiency in using office software and equipment.
  • Polite and professional demeanor.
  • Active and outgoing personality.