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Abu Dhabi, Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Full time
Job Summary

We are seeking a highly skilled Spa Therapist to join our team at Mandarin Oriental Hotel Group. As a key member of our spa team, you will be responsible for delivering exceptional service and providing high-quality massage therapies and body treatments to our guests.

Key Responsibilities
  • Guest Service
    • Provide a warm and welcoming greeting to guests, addressing them by name
    • Contribute to a high level of service in accordance with hotel standards
  • Massage Therapies and Body Treatments
    • Perform quality massage therapies and body treatments as prescribed in the standards training manual
    • Ensure all equipment associated with service functions at all times
  • Communication and Training
    • Answer all questions related to service and identify benefits or advantages of treatments required for guests
    • Participate in new training and refreshing programs as required
  • Logbook and Assignments
    • Update the therapist logbook
    • Complete all assignments stated by deadlines with Assistant Spa Manager, Spa Director, or Supervisors guidelines
  • Hotel Policies and Procedures
    • Have a complete understanding of adhering to hotel policies and procedures
  • Attendance and Uniform
    • Report for duty punctually and wear the correct uniform with name badge at all times
  • Additional Duties
    • Carry out other duties as assigned by the management team
    • Establish good relationships and rapport with guests and colleagues
    • Ensure cleanliness and hygiene in work areas