IT Governance Expert

3 days ago


Dubai, Dubai, United Arab Emirates Computer Network Systems Full time
About the Role

The IT Governance Expert will be responsible for developing, implementing, and maintaining comprehensive governance frameworks for IT Managed Services. This individual will ensure compliance with industry standards, regulations, and organizational policies while driving process improvements, risk mitigation, and operational efficiency.

Main Responsibilities:
  • Governance & Compliance Management
  1. Develop, implement, and maintain IT governance frameworks aligned with industry standards, including ITIL, ISO 27001, and COBIT.
  2. Ensure compliance with regulatory and contractual obligations across IT services.
  3. Establish governance structures for risk management, security, and data protection.
  4. Conduct internal audits and ensure readiness for external audits and certifications.
ITIL & Service Management Oversight
  1. Lead ITIL-based service management practices, including Incident, Problem, Change, and Configuration Management.
  2. Monitor and enhance Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
  3. Drive continuous service improvements in line with ITIL best practices.
  4. Ensure smooth coordination between IT operations and governance teams.
HR & Workforce Governance
  1. Collaborate with HR to ensure workforce policies, onboarding, and training align with governance standards.
  2. Oversee compliance with labor laws, employee engagement, and workforce risk mitigation.
  3. Implement employee performance and competency frameworks for IT service teams.
  4. Drive training and awareness programs on governance, security, and compliance.
ISO & Security Compliance
  1. Ensure alignment with ISO 27001, ISO 20000, and other relevant standards.
  2. Work with compliance officers to maintain security, risk management, and quality assurance policies.
  3. Oversee data privacy, cybersecurity measures, and business continuity planning.
  4. Manage vendor audits and third-party compliance adherence.
  5. Oversee contract analysts in managing vendor agreements, contract renewals, and compliance.
  6. Ensure adherence to contractual obligations, SLAs, and risk management clauses.
  7. Conduct regular contract performance reviews and negotiations to optimize service delivery.
  8. Develop policies for third-party risk management and vendor governance.
Reporting & Stakeholder Communication
  1. Provide governance reports on compliance status, risks, and performance metrics to leadership.
  2. Facilitate governance meetings, steering committees, and executive reviews.
  3. Act as a liaison between IT, HR, compliance, and business teams to align governance strategies with organizational goals.
  4. Communicate governance policies and best practices across all levels of the organization.


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