Customer Experience Transformation Specialist
7 days ago
The Customer Experience Transformation Specialist will play a crucial role in driving cross-functional programs to transform customer experience and create a customer-centric organization. This involves managing, developing, and implementing service standards across all touch points of customer interactions, ensuring a seamless experience for customers.
- This includes designing and creating service standards and KPIs across all segments, channels, and customer touch points.
- A key responsibility is to accelerate adoption of customer service standards/metrics throughout the organization by training and coaching employees.
- The specialist must continually review current and existing customer touch points, channels, and processes to identify areas of improvement and efficiency.
The key responsibilities of this role include:
- Strategy Development and Implementation
- Leadership
- Change Management
- Reporting
The ideal candidate should have a strong background in customer analytics, experience design, and quality assurance. A Bachelor's Degree in any related field and at least 5 years of experience are required.
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