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Aftersales Operations Director
2 weeks ago
The Al Rostamani Group of Companies LLC is committed to delivering exceptional service to our clients, and we are seeking a talented individual to fill the role of Aftersales Technical Support Manager.
This dynamic position involves overseeing the technical support functions in the aftersales department, ensuring high-quality service delivery and customer satisfaction.
Responsibilities will include managing and supervising the Warranty Team, Customer Technical Engineer Team, and Training Team, as well as establishing clear goals, KPIs, and performance metrics for each team.
Foster a customer-centric approach within the teams to enhance client satisfaction and ensure effective diagnosis and resolution of technical issues, minimizing vehicle downtime.
Develop escalation procedures for complex technical concerns and coordinate with engineering teams for advanced troubleshooting and implement customer feedback mechanisms to enhance service quality.
