Gym Operations Manager

3 days ago


Dubai, Dubai, United Arab Emirates Fit n Glam Ladies Gym LLC Full time

As a key member of the Fit n Glam Ladies Gym LLC team, you will play a pivotal role in driving retention of gym and personal training members. To achieve this, you will need to take a hands-on approach, fostering a meaningful connection with our members and understanding their goals and aspirations.

Key Responsibilities
  1. You will be responsible for ensuring that equipment, cleanliness, and staff are maintained at optimal levels, acting as a quality assurance auditor on the gym floor.
  2. You will oversee the gym and personal training unit, delivering operational excellence across various areas, including marketing, human resource management, member management, service-quality delivery, scheduling, and programming.
  3. You will develop programs and leverage a team of level 1, 2, and III instructors to drive unit personal training, working towards budget targets.
  4. You will serve as an easily accessible point of contact for all Fit n Glam Members, discussing objectives, goals, achievements, programming, and progress.
  5. You will coordinate with fitness instructors and personal trainers to ensure the gym is tidy, equipment is stored correctly, and staff execute duties according to standard operating procedures.
  6. You will manage personal trainers and client sessions, reporting sell-in/sell-out weekly to management.
  7. You will gather feedback from members through informal discussions and online surveys, addressing complaints and actions with relevant unit heads or process owners.


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